客户评价
由实住客人提供的真实点评
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We stayed here as a family and had a very comfortable stay. The room was clean, the beds were comfortable, and everything felt well taken care of. Great value for the price and easy for family travel.”
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Great design and service. Good central location in Bowery.
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酒店位于曼哈顿，地理位置不错。酒店由着名建筑师设计，有独特的设计感，氛围别具一格。客房设计很别致，虽然非常小，但该有的都有。
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Title: A Deeply Disappointing Stay – Not Worth the Hype
As a recent graduate with a Master’s degree in Global Hospitality Management, I was hoping to end my program with a memorable graduation trip. Unfortunately, my experience at PUBLIC Hotel left me questioning whether I was simply unlucky—or if this hotel has been drastically overhyped by its social media presence.
After a long flight with delays, I arrived at the hotel feeling exhausted. There was no staff at the entrance to assist or greet guests. Instead, I was left to figure out the self check-in process entirely on my own. What was most frustrating, however, was the lack of communication regarding my room: I had booked a suite that was actually two connecting rooms—one with a king bed and one with two doubles. Yet, no one informed me that there were two separate doors, and only one room was initially accessible. I spent the first part of the night thinking I had been given the wrong booking.
When I went downstairs to ask the front desk, the staff member on duty gave me a cold, dismissive response, showing no intention of helping. His attitude made me feel like I was bothering him. Eventually, he informed me the room was a connecting suite—but the connecting door had not been opened. I couldn’t help but question whether the slick TikTok-style promotional videos for this property reflect the actual guest experience at all. I found them quite misleading.
The condition of the king bedroom (Room 740) was particularly upsetting. It appeared that the room hadn’t been used—or cleaned—properly for quite some time. There was visible dust throughout, and a dark unidentified substance on the bedding. This was especially disappointing for my parents, who were visiting the United States for the first time to attend my graduation and spend Mother’s Day with my mom. What should have been a joyful and comfortable stay turned into a regrettable memory.
If there is any positive aspect to mention, it is the Trip.com customer service team, who were responsive and helpful during the complaint process. Their efforts were appreciated.
In short, this was one of the most expensive and most disappointing hotel stays I’ve ever experienced. For a brand that markets itself as forward-thinking and design-focused, PUBLIC Hotel failed to meet even the most basic expectations of hospitality service. I sincerely hope they take this feedback seriously—for the sake of future guests and their own reputation.
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Super nice hotel, great design and rooftop. Great architecture my room was clean
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地点很好，但酒店较老房间也偏小
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酒店设计太暗了，摸黑走路
除了按金 退房的时候会再收一笔税 这个在美国住酒店都没有过的 不理解（100多刀）
明明房费里已经收过了
避雷了
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Be careful about their hidden cost, everyday you need to pay around US$50 for their all access fees(lounge, roof top, gym) which is mandatory!
It is not indicated in the booking so I feel cheated that I have to pay for such fees which amount up to US$150 for my 3 nights there.
And did I mention you have to carry all your luggages by yourself which I had to push the luggage trolley myself!
Amazing location but I will not go there again!
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帕布里克伊恩施拉格酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+1-212-7356000 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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帕布里克伊恩施拉格酒店地址：纽约州 · 纽约 · · 215 Chrystie St
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